Ice machines are everywhere — restaurants, hotels, grocery stores and office cafeterias. They need regular maintenance to run safely and continuously.
If your machine hasn’t been cleaned in six months or isn’t producing ice, call us or book cleaning and repair online.
Types we work on
- Undercounter
- Freestanding
- Countertop
- Self-contained
Common commercial ice machine problems
Tap a problem to see the usual causes. If none of these fix it, we will.
Not making ice
- Accidentally switched off.
- Water line kinked or shut off.
- Clogged filter.
- Defective water valve solenoid.
- Not reaching ice-making temperature.
Low production
- Frequent door openings.
- Kink in the supply line.
- Dirty condenser.
Ice melts too fast
- Damaged door seal or hinge.
Water standing in the bin
- Water valve stuck open.
- Pressure switch not activating.
- Pump not draining.
- Faulty water level sensor.
Leaking
- Split water line.
- Bad supply connection.
- Drain tube not seated.
Won’t stop making ice
- Failed ice level sensor.
Maintenance tips
- Clean and sanitize every six months
- Manufacturers require it. It prevents mold and slime and protects the machine.
- Change the water filter every six months
- Removes impurities that affect taste and cause scale.
- Clean the condenser coils
- Dirty coils reduce production and the shape of the ice.
Parts we replace most
- Circulation pump
- Drain pump
- Water valve
- Pressure switch
- Water level sensor
- Ice level sensor
- Thermistor
- Evaporator
- Condenser fan motor
- Ice grid cutter
- Ice auger
- Control board
Brands we service
Scotsman, Hoshizaki, Manitowoc, Ice-O-Matic, True, Marvel, U-Line, Summit, Vevor, Max Ice and more.