An ice maker is a great convenience — until it stops. Most breakdowns come from skipped cleaning and filter changes.
When your ice maker or ice machine stops making ice, call us. Our technicians troubleshoot and repair every type, from undercounter units to countertop dispensers.
Types we work on
- Undercounter
- Freestanding
- Self-contained
- Countertop dispenser
Common ice maker problems
Tap a problem to see the usual causes. If none of these fix it, we will.
Not making ice
- Accidentally switched off.
- Water line kinked or shut off.
- Clogged water filter.
- Defective water valve solenoid.
- Not reaching ice-making temperature.
Making too little ice
- Door opened and closed too often.
- Kink in the water supply line.
Ice melts too fast
- Damaged door seal or hinge.
Water standing in the bin
- Water valve stuck open.
- Pressure switch not activating.
- Pump isn’t draining.
- Faulty water level sensor.
Leaking
- Split water line.
- Supply line not connected properly.
- Drain tube not seated.
Won’t stop making ice
- Failed ice level sensor.
Maintenance tips
- Clean the ice maker every six months
- Removing scale and deposits improves the ice and extends the machine’s life.
- Replace the water filter every six months
- It removes lead, chlorine and impurities that make ice taste or smell bad.
- Clean the condenser coils once a year
- Dirty coils hurt cooling and the shape of the ice.
Parts we replace most
- Circulation pump
- Drain pump
- Water valve
- Pressure switch
- Water level sensor
- Ice level sensor
- Thermistor
- Evaporator
- Condenser fan motor
- Ice grid cutter
- Ice auger
- Water filter
- Control board
Brands we service
Scotsman, Sub-Zero, Hoshizaki, Summit, Marvel, U-Line, True, Viking, Ice-O-Matic, KitchenAid, Whirlpool, Manitowoc, Thor and more.